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Support Guide

Getting Support from Cenizas AI

How to raise a useful support request and what information to include.

When raising a support ticket, include the affected product or module, exact steps to reproduce the issue, expected result, actual result, screenshots or files where relevant, browser/device information and urgency. This helps the support team diagnose and route the request faster.

Still need help?

Raise a support ticket and share the exact error, screenshot or workflow.

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